FAQs

Unfortunately as we cannot guarantee that they haven't been worn, we are unable to exchange your order due to hygienic reasons.

Yes you most certainly can! - please email hello@johnandluna.com within 24 hours of your order if this is the case. After the 24 hours, we will not be able to combine your orders. 

accept returns for incorrect choice.

While John and Luna's number one priority is maintaining a high standard of quality, unfortunately, on a rare occasion, a human error may be made.

If your jewellery arrives faulty or damaged, please email hello@johnandluna.com within 7 days from the receipt of your order. We will then inspect the fault/damage, if deemed faulty/damaged we will happily repair the piece, or offer a replacement free or charge.

Please note that deciding whether the fault is a manufacturing fault or a result of general wear and tear, is up to the discretion of John and Luna. General wear and tear such as chain breakage during the course of normal use is not considered a fault. 

All pieces purchased from JOHN AND LUNA come with a6 month warrantyperiod. This warranty is effective from the date of purchase, and covers all manufacturing faults and defects in materials. This warranty does not coverchain breakage, loss, or jewellery that has not been cared for (e.g breaks & tarnishing).