FAQS
Why is the jewellery handmade to order?
Our conscious decision to hand-make every piece of jewellery to order, allows us to reduce waste and minimise our environmental footprint.
All jewellery is handmade to order in our studio located in Sydney, Australia.
How long does it take to hand make my jewellery?
It takes around 5-10 days making time + shipping. We do not offer express shipping as all jewellery is handmade to order.
I have received my order and realised I ordered incorrectly, Can I change my order?
Unfortunately as we cannot guarantee that they haven't been worn, we are unable to exchange your order due to hygienic reasons.
Do you sell single earrings?
We do not sell singular earrings, all earrings are sold in pairs. If you require a repair please email hello@johnandluna.com with a photo of your jewellery.
Can I combine my orders if I purchased on the same day?
Yes you most certainly can! - please email hello@johnandluna within 24 hours of your order if this is the case. After the 24 hours, we will not be able to combine your orders.
Can I return my order?
We highly recommend you double check your order prior to checking out as we do not accept returns for incorrect choice. If however your jewellery arrives faulty or damaged, please email hello@johnandluna.com within 7 days from the receipt of your order. We will then inspect the fault/damage, if deemed faulty/damaged we will provide you with a full refund excluding postage.
Why doesn't my code work for the jewellery in the FOLKLORE collection?
Discount codes are not valid to use for NEW John and Luna collections.
If you have further questions please feel free to email our customer service wizards over at hello@johnandluna.com.