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FAQS

 

I have received my order and realised I ordered incorrectly, Can I change my order?

Unfortunately as we cannot guarantee that they haven't been worn, we are unable to exchange your order due to hygienic reasons.

Do you sell single earrings?

We do not sell singular earrings, all earrings are sold in pairs. If you require a repair please email hello@johnandluna.com with a photo of your jewellery. 

Can I combine my orders if I purchased on the same day?

Yes you most certainly can! - please email hello@johnandluna.com within 24 hours of your order if this is the case. After the 24 hours, we will not be able to combine your orders. 

Can I return my order?

We highly recommend you double check your order prior to checking out as we do not accept returns for incorrect choice.

While John and Luna's number one priority is maintaining a high standard of quality, unfortunately, on a rare occasion, a human error may be made.

If your jewellery arrives faulty or damaged, please email hello@johnandluna.com within 7 days from the receipt of your order. We will then inspect the fault/damage, if deemed faulty/damaged we will happily repair the piece, or offer a replacement free or charge.

Please note that deciding whether the fault is a manufacturing fault or a result of general wear and tear, is up to the discretion of John and Luna. General wear and tear such as chain breakage during the course of normal use is not considered a fault. 

Is there a warranty?

All pieces purchased from JOHN AND LUNA come with a 6 month warranty period. This warranty is effective from the date of purchase, and covers all manufacturing faults and defects in materials. This warranty does not cover chain breakage, loss, or jewellery that has not been cared for (e.g breaks & tarnishing).

Repairs
Repairs or replacements requested after the period of six months are considered a result of general wear and tear, and will incur a repair fee (up to $50) + postage fee ($8).

 

If you have further questions please feel free to email our customer service wizards over at hello@johnandluna.com.